At Pore Refine, we focus on offering you the best value and innovative products. To keep costs affordable and ensure quality, we ship directly from our trusted manufacturers. As a result, delivery may take a little longer—typically 7 to 14 business days. We appreciate your patience and promise that your satisfaction will be worth the wait!

At Pore Refine, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve got you covered!

• Returns: You can return any item within 30 days of receiving your order for a full refund. The product must be unused, in its original packaging, and in the same condition you received it. 
• Exchanges: Need a replacement? We’re happy to exchange any defective or damaged items within 30 days of delivery.

To initiate a return or exchange, simply contact our support team at shop@soluumina.com, and we’ll guide you through the process.

Please note: Return shipping costs are the responsibility of the customer unless the product is defective or damaged.“**

If you need to change your shipping address, please contact us as soon as possible!

• Before your order ships: Send us an email at shop@soluumina.com or reach out through our contact form with your order number and the correct address. We’ll do our best to update it before the order is processed.
• After your order has shipped: Unfortunately, we cannot modify the address once your package is on its way. However, you can check with your local postal service to see if they can redirect the delivery.

If you have any questions or concerns, feel free to contact our support team—we’re here to help!

Tracking your order is easy!

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number and a link to track your package in real-time.

• Simply click on the link provided or enter the tracking number on our Order Tracking Page.
• If you haven’t received your tracking email within 3-5 business days, please contact us at shop@soluumina.com, and we’ll assist you right away.

We’re here to ensure your order reaches you smoothly!

We’re here to help!

If you need assistance, you can reach our customer support team in the following ways:

• Email: Send us a message at shop@soluumina.com, and we’ll get back to you within 24 hours.
• Contact Form: Visit our website and fill out the contact form on this page.
• FAQ: Check out our [Frequently Asked Questions] section for quick answers to common inquiries.

Our team is dedicated to ensuring you have the best experience with Pore Refine, so don’t hesitate to reach out!”

If you entered an incorrect shipping address, don’t worry—we’re here to help!

• If your order hasn’t shipped yet: Contact us immediately at shop@soluumina.com or through this Contact Page with your order number and the correct address. We’ll update the shipping details for you.
• If your order has already shipped: Unfortunately, we’re unable to make changes once the package is on its way. However, you can try contacting your local postal service with your tracking number to see if they can redirect the delivery.

If the package is returned to us due to an incorrect address, we’ll reach out to reschedule delivery

Yes, we ship worldwide!

To check if we ship to your country, simply proceed to checkout and enter your shipping address. If your location is available, you’ll see the shipping options and rates.

If you’re unsure or have any questions, feel free to contact our support team at shop@soluumina.com. We’ll be happy to assist you!

We aim to ship all items in one package whenever possible. However, depending on the availability of products or our shipping partners, your order may arrive in multiple packages.

If this happens, don’t worry! You’ll receive separate tracking numbers for each shipment so you can keep track of everything.

If you have any questions about your order, feel free to contact us at shop@soluumina.com. We’re here to help!